Got Questions?
We got Answers.

Trusting someone into your home is no easy feat. And we understand that you know what to expect in any situation. Here are some questions our users had previously, so hopefully it helps you just as well.

To book quickly and easily, you can book and pay securely using our online booking form found here. If you also prefer, you may also contact us and book over the phone. Please note, all bookings will require a payment method attached to confirm.

At ezi, we find local service companies that demonstrate reliable business. In addition to this, independent contractors are required to submit an application through Screening Canada, where they may prove a certificate of insurance and verification of business. 

Moreover, we generally monitor and assist during certain bookings to further ensure quality service is rendered at no extra cost. This gives you the peace of mind our platform aims to deliver.

Depending on the home condition, we suggest to ensure you pick up any important documents out of the way, and ensure there is a way to access your home. That is it! We will advise of any instructions if needed during the service call.

To reschedule you may do it directly through our mobile app or contacting us. Please make sure any changes are requested 24 hours in advance. Otherwise you may be subject to rescheduling fees per our terms.

During your booking (either via our booking form or directly calling us), you may leave notes in the Special Instructions section. We will then note these instructions for the cleaning appointment.

Every cleaning service provider has a different definition for deep-cleaning. Simply, think of it as “does this require specialized equipment or effort to clean?”.

In most cases a general clean will involve dusting, vacuuming, mopping, and organization. Meanwhile a deep clean may also include clean up behind ovens/fridges, inside fridge’s, wall-wiping, and more detail-oriented tasks. 

Deep Cleans tend to take longer. But you may also contact us and we will advise you based on your requirements.

All documents uploaded by our users get stored in a multi-level encrypted storage facility. Ezi provides secure payment through Stripe, and also via methods such as Apple and Google Pay on both App and Web booking forms.

 

Moreover, all our processes are done with security in-mind, to ensure you can safely book and get the work done by qualified personnel.

We provide various payment options through Stripe, Apple Pay and Google Pay. This includes paying through; Visa, Mastercard, Amex, Interac, Discover and Diner among many others.

Unfortunately for safety reasons and convenience we do NOT accept cheque or cash.

If you would like to pay using Crypto, you may also get in touch directly and we may be able to help 🙂

All listed contractors are required to hold a valid commercial insurance policy at all times. Refer to our terms and conditions agreement for more details.

Simply contact us using details on our contact page and we will work with you to resolve any questions you may have.

We typically service all of Ottawa, which includes the following areas; Kanata, Oreleans, Nepean, Downtown Core, Vanier, Hunt Club/Southkeys, Westboro, Bayshore, Barrhaven, and some parts of Gatineau.

 

If you are unsure, you can always contact us and we will advise 🙂

Generally expect service providers to arrive on-site within 15 minutes of their scheduled start time. Outside of these cases, we may be able to update you, or you may also choose to cancel the booking for a full-refund before the service provider commences any work.

Customers are only charged once the job has been started; and a service provider will still be on-site for the booked duration. if you feel unsatisfied you can report the contractor using our help page and the contractor will be penalized after our specialized team investigates the situation.  Refer to our terms and conditions agreement for more details.

On-top of our regular vetting process with every new service provider, we also have partnered up with Screening Canada for automated criminal and verification background checks of some of our listed independent contractors.

Screening Canada is used by large corporations like UberSkip The Dishes, and InstaCart. So you are in good hands.

Stripe handles all the payments and refunds through the ezi app. Therefore once the refund is approved it will be issued to the same card/bank account it was initially charged to.  Please give it 5-7 business days to show up or disappear from your credit-card statement.

You will be prompted to submit a review when a job is marked complete. For previous jobs, you can go to Jobs tab, click on the job you want to review and you will be prompted to submit a review again.

On our app head to your Profile settings, and click “payment settings”. You will then have control over all payment methods from this page. You may choose to add a new method OR remove existing methods.

Still have questions?

We know we may not have every answer here, so if that’s the case just ask away! We will always try to keep this list updated with questions and answers.